Promotional T&Cs

The key points – at a glance

You’re subscribing to KYNEKT via a referral or a promotional offer. We’ve applied the discount that comes with your referral or promotion to your KYNEKT paid subscription (Standard, Pro or Expert, on either monthly or annual billing) as a thank-you. The exact discount depends on the referral or promotion you used and is shown at checkout before you pay. If you came to us through an insurance partner (such as Superscript), that partner may also offer you a discount on your insurance – that’s between you and them and has nothing to do with us.

KYNEKT is an equipment-protection app. We help you register and document your tools, plant and machinery so that you have a clear record of what you own.

KYNEKT does not sell or provide insurance, and we don’t assess or pay insurance claims. If you have a policy with an insurer (such as Superscript) and you make a claim, your insurer – not KYNEKT – decides whether to accept it and how much to pay.

Your KYNEKT records are one form of evidence of ownership. They are not a guarantee that any claim will be accepted or paid.

Adding lots of items to your KYNEKT account shortly before making a claim may look suspicious to your insurer and could affect the outcome of your claim. Register your items as soon as you can – not just before a loss.

1. Who we are and how to contact us

1.1   KYNEKT is operated by KYNEKT Ltd, a company registered in England and Wales (company number 16480337) with its registered office at 311 Regents Park Road, London, N3 1DP (“we”, “us”, “our” or “KYNEKT”).

1.2   You can contact us at:

1.3   We will normally contact you by email at the address you gave us when you registered, or through the KYNEKT.ID app.

2. About these terms

2.1   These terms apply to you because you have subscribed to KYNEKT through a referral link or a promotional offer (for example, a referral from one of our partners such as Superscript, or a promotion or discount code we have run). They cover your use of the KYNEKT.ID app (published as “KYNEKT.ID” on the Apple App Store and Google Play), the KYNEKT website at kynekt.id, and the KYNEKT services described in section 4.

2.2   Please read these terms carefully before you subscribe. By creating a KYNEKT account, downloading the app or taking out a subscription, you agree to be bound by these terms. If you do not agree to these terms, please do not use KYNEKT.

2.3   You should also read:

  • our Privacy Policy at kynekt.id/legal-page/privacy-policy/ which explains how we handle your personal data;
  • the separate KYNEKT|TRAK hardware terms (provided with any device you purchase) if you buy KYNEKT|TRAK GPS hardware; and
  • the TOOLTRADE marketplace rules (displayed in-app) if you buy or sell on TOOLTRADE.

2.4   These terms are governed by English law (see section 18). Nothing in these terms affects your statutory rights as a consumer.

3. Your referral or promotion – important things to understand

3.1 The KYNEKT discount

Because you came to KYNEKT through a referral or a promotional offer, we have applied a discount to your KYNEKT paid subscription. The amount of the discount depends on the specific referral or promotion you used and is shown at checkout before you pay (for example, our current Superscript referral gives 20% off). The discount applies to any of our paid tiers (Standard, Pro and Expert) and to either billing option (monthly or annual), unless the terms of a particular promotion say otherwise. It is automatic at checkout when you use the referral link or promotion, and is a gesture from KYNEKT in recognition of your referral or promotion. The discount applies for so long as your Subscription remains continuously active.

3.2 Any insurance discount is from your insurer, not from us

If you came to KYNEKT through an insurance partner (such as Superscript), that partner may also offer you a discount on your insurance premium if you register your tools, plant or machinery on KYNEKT. Any such insurance discount is offered by your insurer to you under the terms of your insurance policy. KYNEKT plays no part in setting, providing or administering that insurance discount. If you have any question about the insurance discount, please ask your insurer.

3.3 KYNEKT does NOT sell or provide insurance

Please read this carefully.

KYNEKT is not an insurance company, an insurance broker, or an insurance intermediary. We do not:

  • sell, underwrite or distribute insurance policies;
  • give insurance advice or recommendations;
  • decide whether an insurance claim is accepted or rejected; or
  • decide how much (if anything) an insurer pays on a claim.

We are not authorised or regulated by the Financial Conduct Authority, and we don’t need to be – because we don’t carry on any insurance activities.

Your insurance is a separate matter, between you and your insurer (such as Superscript, or whichever insurer you choose). If you want to ask about cover, premiums, claims, or whether a particular item is insured, you need to speak to your insurer.

3.4 How KYNEKT records work with insurance claims

KYNEKT records are designed to give you a clear, timestamped record of the tools, plant and machinery you own, including (where you provide them) photos, serial numbers, makes, models, and proof of purchase. Many tradespeople find this useful when making an insurance claim, because it helps them show what they owned and when.

However:

  • Whether your claim is accepted, and how much is paid, is entirely a matter for your insurer. Your insurer will apply the terms, conditions, limits and exclusions of your policy. KYNEKT records are one form of evidence – they are not a guarantee that any claim will be accepted or paid.
  • Your insurer is responsible for verifying the information you submit with your claim, including any KYNEKT records.
  • Some insurers, including Superscript, accept KYNEKT records as a recognised form of evidence of ownership for claims they handle. That does not mean any particular claim will be paid – your insurer still applies the policy terms.

3.5 IMPORTANT: adding items immediately before a claim

Timing matters – don’t wait until after a loss.

We strongly recommend you register your items on KYNEKT as soon as you have the app, and keep your records up to date. Adding a lot of items just before – or just after – a loss, theft or claim is a common warning sign for insurers and may make a claim look suspicious.

If insurers have grounds to think items were added retrospectively or fraudulently, they may delay, reduce or refuse to pay a claim, in line with the policy terms and (where applicable) the Insurance Act 2015 and the Consumer Insurance (Disclosure and Representations) Act 2012.

KYNEKT is not responsible for the outcome of any claim. We are not responsible if you suffer a worse claims outcome because your records are incomplete, inaccurate, or were added late in the day.

4. What you get with KYNEKT

4.1   Your KYNEKT subscription gives you access to the following services (the “Services”) through the KYNEKT.ID app:

K|INVENTORY

The digital register inside the KYNEKT.ID app. You photograph each item you own, add serial numbers, makes/models, and (where available) proof of purchase. We store a timestamped digital record which you can download at any time.

KYNEKT|ID

Your verified user identity within KYNEKT. We use identity-verification checks to help confirm you are who you say you are. This builds trust within the KYNEKT community and supports the TOOLTRADE marketplace.

TOOLTRADE

A verified marketplace where KYNEKT users can buy and sell tools and equipment. Every item listed is checked against the KYNEKT stolen-equipment register before going live. Use of TOOLTRADE is subject to the in-app TOOLTRADE rules.

KYNEKT|TRAK

Optional GPS hardware that can be fitted to your equipment, giving real-time location tracking and remote-disable. The KYNEKT|TRAK device is sold separately as a one-off hardware purchase and is subject to separate hardware terms supplied with the device.

Subscriber perks

As an active paid subscriber, you may also receive monthly perks (such as a Costa Coffee or Greggs voucher), entry into our quarterly prize draw, and monthly member deals. Perks are offered at our discretion and may change from time to time. They do not form part of the core paid service and we may withdraw them on reasonable notice.

5. Your account

5.1   To use KYNEKT you need to create an account. You must:

  • be at least 18 years old;
  • give us accurate, complete and up-to-date information when you register and keep it up to date;
  • keep your login details confidential, and not share your account with anyone else; and
  • tell us as soon as possible if you think someone has accessed your account without permission.

5.2   You are responsible for anything that happens through your account. If you allow someone else to use your account, you are responsible for what they do.

5.3   We may need to verify your identity, particularly if you use TOOLTRADE. We use the data you give us, plus information from identity-verification providers, to do that. See our Privacy Policy for more.

6. Subscriptions, pricing and payment

6.1 Tiers and pricing

KYNEKT offers a free tier and three paid subscription tiers (Standard, Pro and Expert). Each paid tier is available on either a monthly or annual billing basis. The features and prices of each tier are shown in the app and at kynekt.id at the time you subscribe.

Because you came via a referral or promotion, your referral or promotional discount applies to your chosen paid tier, on either monthly or annual billing. The amount of the discount depends on the specific referral or promotion you used and is shown at checkout before you pay. For the avoidance of doubt, our standard prices, and the discounted prices that apply where a 20% referral discount (such as the current Superscript referral) applies, as at the date of these terms are:

  • Standard: standard £9.99/month or £95.90/year. With the 20% discount: £7.99/month or £76.72/year.
  • Pro: standard £19.99/month or £191.90/year. With the 20% discount: £15.99/month or £153.52/year.
  • Expert: standard £29.99/month or £287.90/year. With the 20% discount: £23.99/month or £230.32/year.

KYNEKT|TRAK hardware is sold separately and is not discounted under any referral or promotion, unless a particular promotion expressly says otherwise.

6.2 Payment

We take payment by the payment method you provided when you subscribed. Payment is taken in advance for each subscription period – monthly for monthly billing, or yearly for annual billing.

6.3 Automatic renewal

Subscriptions renew automatically at the end of each subscription period – monthly subscriptions renew each month, annual subscriptions renew each year – unless you cancel. We will email you a reminder before each annual renewal. Your referral or promotional discount will continue to apply on each renewal for so long as your Subscription remains continuously active and we continue to offer that discount (and, where the discount comes from a partner referral such as Superscript, for so long as our arrangement with that partner continues). Some promotional discounts apply only for an introductory period; where that is the case, we will tell you at checkout. If a discount is due to end or change, we will tell you at least 30 days before the change applies to you.

6.4 Price changes

We may change our standard prices from time to time. If we change the price that will apply to your subscription on its next renewal, we will tell you at least 30 days before the renewal date. You can cancel before the renewal if you do not want to accept the new price (see section 7).

6.5 Taxes

Prices include UK VAT at the prevailing rate where applicable.

7. Cancelling your subscription

7.1 Your 14-day cooling-off right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your subscription within 14 days of taking it out, without giving a reason, and to receive a full refund.

To exercise this right, email us at support@kynekt.co within 14 days of subscribing, telling us you want to cancel. You can also use the cancellation form available on request.

Important – digital content. If you start using the KYNEKT.ID app before the 14-day cooling-off period ends, you may lose your right to cancel and receive a refund for the digital part of the service. We will ask you to acknowledge this when you first use the app. You can still cancel future renewals at any time under section 7.2.

7.2 Cancelling at any other time

You can cancel your subscription at any time through the app (Settings → Subscription → Cancel) or by emailing support@kynekt.co.

If you cancel after the 14-day cooling-off period, your subscription will continue to the end of the period you have already paid for, and will not renew. We won’t give a refund for the unused part of the current period unless you are legally entitled to one (for example, where we are in material breach of these terms).

7.3 After cancellation

When your subscription ends, your access to paid features (including KYNEKT|TRAK companion features that require an active subscription, and TOOLTRADE seller features) will stop. You will still have access to the free tier, and your existing item registrations will remain in your account in read-only form. You can download your records before or after cancellation – see section 8.

8. Your KYNEKT records and data

8.1   You own the content you upload (photos, serial numbers, descriptions, documents) (“Your Content”). You grant us a non-exclusive, royalty-free licence to host, store, process and display Your Content for the purpose of providing the Services.

8.2   You are responsible for the accuracy of Your Content. We do not check whether what you tell us about your tools (e.g. that you own a particular item) is true.

8.3   You can export your KYNEKT records at any time, in a standard format, from within the app. We recommend you do this from time to time as a backup.

8.4   We use reasonable technical and organisational measures to keep Your Content secure. We back up the platform regularly. We don’t guarantee that the platform will be available without interruption (see section 11).

8.5   Your personal data is processed as described in our Privacy Policy. If you came via a partner referral link (such as Superscript), we will tell that partner only that a Subscription has been taken out via their link – we do not share your personal data with the partner beyond what is described in our Privacy Policy.

9. Acceptable use

9.1   You must use KYNEKT lawfully and honestly. In particular, you must NOT:

  • register items on KYNEKT that you do not own or have the right to register;
  • use KYNEKT to make any claim or representation that you know to be false or misleading, including any insurance claim;
  • list stolen or counterfeit items on TOOLTRADE, or any item that you do not have the legal right to sell;
  • impersonate any other person, or misuse the KYNEKT|ID verification process;
  • upload content that is illegal, defamatory, obscene, threatening or that infringes someone else’s rights;
  • try to gain unauthorised access to our systems, or interfere with how the Services work;
  • use any automated tool to scrape data from the KYNEKT.ID app or website without our written permission;
  • use Your Content or any KYNEKT feature to train or develop any artificial intelligence or machine-learning system without our written permission;
  • resell, sublicense or commercially exploit the Services without our written permission.

9.2   We may suspend or terminate your account if you breach this section (see section 13).

10. TOOLTRADE marketplace

10.1   TOOLTRADE is a marketplace operated by KYNEKT where verified KYNEKT users can buy and sell tools and equipment. When you sell or buy on TOOLTRADE:

  • the contract of sale is between the buyer and the seller, not between you and KYNEKT;
  • we are not a party to that contract and we are not the seller of any goods listed (except where we expressly say so);
  • we provide identity verification, the stolen-equipment cross-check, and the marketplace infrastructure – but we do not guarantee the condition, legality, quality or description of any item listed by another user.

10.2   You agree to comply with the in-app TOOLTRADE rules whenever you use the marketplace. We may remove listings, suspend transactions, or refer matters to the police where we believe an item may have been stolen or where a listing breaches these terms.

11. Service availability and accuracy

11.1   We work hard to keep the KYNEKT services available and to make sure your data is preserved. However, we don’t promise the Services will be available without interruption or error-free. From time to time we may need to suspend the Services for maintenance, upgrades, or for reasons outside our control. We will try to give you reasonable notice.

11.2   KYNEKT|TRAK GPS tracking depends on GPS satellite signal, mobile networks and the condition of the device. Tracking will not work everywhere (for example inside metal containers, deep underground, or in areas with no mobile coverage). We do not guarantee that KYNEKT|TRAK will locate or recover any stolen item.

11.3   KYNEKT is not a substitute for physical security. We do not guarantee that registering an item on KYNEKT will prevent theft. Registering items with KYNEKT is intended to support recovery and proof of ownership, not to prevent theft on its own.

12. Our liability to you

12.1   We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen, or if at the time you took out your subscription both we and you knew it might happen.

12.2   We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • fraud or fraudulent misrepresentation;
  • breach of your legal rights in relation to the Services, including the right to receive services that are: as described and as agreed; supplied with reasonable skill and care; and (where they include digital content) of satisfactory quality, fit for purpose and as described.

12.3   We are not responsible to you for:

  • the outcome of any insurance claim, including any decision by Superscript or any other insurer to accept, reduce, delay or refuse a claim;
  • any loss caused by Your Content being incomplete, inaccurate or added late;
  • any theft, damage or loss of your tools or equipment;
  • any act or omission of any third party, including any other KYNEKT user, any TOOLTRADE buyer or seller, or any insurer;
  • any loss of profit, loss of business, loss of business opportunity, or loss of anticipated savings, where you are using KYNEKT for business purposes; or
  • any loss or damage that is not foreseeable.

12.4   If we are liable to you under these terms, our total liability to you for all events arising in any 12-month period will not exceed the greater of: (a) £500; and (b) two times the total fees you paid us for your subscription in that 12-month period.

12.5   Nothing in section 12.3 or 12.4 limits the things listed in section 12.2.

13. When we may suspend or end your account

13.1   We may suspend or end your account, with reasonable notice where possible, if:

  • you seriously breach these terms (including section 9);
  • we reasonably believe you are using KYNEKT fraudulently or for any unlawful purpose;
  • you have not paid amounts due to us and the amount remains unpaid for 14 days after we have reminded you; or
  • we have to do so by law or by order of a court or regulator.

13.2   If we end your account because of your breach, we may keep amounts you have already paid. You will be able to download Your Content for 30 days after we tell you we are ending your account.

13.3   We may also decide to stop providing the KYNEKT services altogether. If we do, we will give you at least 60 days’ written notice and a pro rata refund of any pre-paid subscription fees covering the period after the services end.

14. Changes to these terms

14.1   We may change these terms from time to time, for example to reflect changes in the law, in the Services, or in how we operate. If a change has a material adverse effect on you, we will tell you at least 30 days before the change takes effect, by email or in-app notice.

14.2   If you don’t agree with a change, you can cancel your subscription before the change takes effect under section 7.2, and we will refund a pro rata amount of any pre-paid fees for the period after the change.

15. Our intellectual property

15.1   KYNEKT, K|INVENTORY, KYNEKT|TRAK, TOOLTRADE, KYNEKT|ID and our logos are trade marks of KYNEKT Ltd. We own (or licence) all rights in the KYNEKT.ID app, website and platform. Nothing in these terms transfers any of those rights to you.

15.2   We grant you a personal, non-transferable, non-exclusive, revocable licence to install and use the KYNEKT.ID app on your devices, and to use the Services, while you have an active KYNEKT account and in accordance with these terms.

16. Events outside our control

We are not responsible for delays or failures in performing the Services that are caused by events outside our reasonable control – for example, internet outages, network failures, satellite or GPS interruptions, fires, floods, pandemics, government action, or industrial action affecting third parties. If such an event happens we will let you know and do what we reasonably can to put things right.

17. Other things you should know

17.1 Transfer of these terms

We can transfer our rights and obligations under these terms to another organisation, but this won’t affect your rights under these terms. You may transfer your rights or obligations under these terms to someone else only with our prior written agreement.

17.2 Third-party rights

No one other than you and us has any right to enforce these terms.

17.3 Independent terms

If a court finds part of these terms is illegal or unenforceable, the rest will continue in force.

17.4 Delay is not waiver

Even if we delay enforcing these terms, we can still enforce them later.

18. Governing law and where you can bring legal proceedings

18.1   These terms are governed by English law. If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

18.2   If you have a complaint, please contact us first at support@kynekt.co. We will try to resolve it with you directly. We are not a member of any formal alternative dispute resolution scheme, but we will engage constructively with any complaint.

By creating a KYNEKT account or taking out a paid subscription, you confirm that you have read and understood these terms and that you agree to be bound by them.

KYNEKT Ltd  ·  311 Regents Park Road, London, N3 1DP  ·  Company No. 16480337  ·  support@kynekt.co  ·  kynekt.id